Customer Service Representative

Home Comfort USA is a top-notch Southern California contractor focused on providing significant value to our residential customers. We’ve been in business for 30+ years, and our growth continues due to our excellent reputation and company culture. We treat our teams like family, which enables them to treat our customers with the same respect. We’re always looking for people who are self-motivated and customer-focused. We're looking for someone who loves helping people and wants to be part of improving lives every day.

The Customer Service Representative is responsible for providing exceptional customer service to clients by addressing inquiries, resolving issues, and offering support related to HVAC products and services. This role requires strong communication skills, a good understanding of HVAC systems, and the ability to manage multiple tasks efficiently.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Key Responsibilities:

• Respond to customer inquiries via phone or email in a timely and professional manner.
• Provide accurate information about HVAC products, services, warranties, and company policies.
• Assist customers with placing orders, scheduling appointments, and processing returns or exchanges.
• Handle and resolve customer complaints and issues efficiently and effectively.
• Escalate complex issues to the appropriate department or manager when necessary.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Offer basic technical support and troubleshooting assistance for HVAC products.
• Guide customers through installation and maintenance procedures for HVAC systems.
• Coordinate with technical support teams for advanced troubleshooting and service calls.
• Ensure the accurate processing of customer orders and their timely fulfillment.
• Monitor order status and communicate updates to customers.
• Manage and update customer accounts and records in the CRM system.
• Provide customers with information about promotions, discounts, and new products.

Qualifications:

• Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.
• Familiarity with HVAC systems and terminology is highly desirable.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Proficient in using customer service software, CRM systems.
• Ability to multitask and manage time effectively.
• Positive attitude and a strong commitment to customer satisfaction.
• Ability to work in a fast-paced environment.
• Willingness to learn and adapt to new technologies and procedures.

Physical Demands:

• Stand/Sit: Must be able to remain in the stationary position for 50% of the
• May be required to bend, climb (stairs or ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run.
• May be required to drive and sit for long periods of time.
• May be required to maneuver up to 25 lb. by lifting, carrying, or pushing

Pay Transparency:

The starting rate for this opportunity ranges from $18 to $22 plus bonuses, based on experience. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands.

Other rewards may include incentive plan opportunities and annual bonus eligibility.

We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rating based on location and experience.

Apex Service Partners is an equal opportunity employer. We provide equal employment opportunities to everyone, regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by an Apex recruiter with an @apexservicepartners.com email directly from our organization.

What you will do: 

• Call customers from prior day for quality check 
• Call maintenance customers and schedule visits 

• Call on customer list to offer promotions 
• Follow up on reviews positive and negative 
• General inbound customer service  

What you bring: 

• Previous customer service experience 
• Strong attention to details 
• Conscientious, team player 
• Honesty integrity, quality craftsmanship and a good attitude 
• Clear background check and drug screen 

Who WE Are:   

We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.   

We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!     

If this sounds like something you would like to join for a long-term career move, apply today!