Home Comfort USA is a residential home services company dedicated to providing exceptional heating, cooling, and indoor comfort solutions to our customers. As part of the Apex Service Partners family, we combine the strength and resources of a national organization with the personalized service and local expertise our customers know and trust.
We're passionate about people, collaborative in our approach, and believe in staying scrappy while having fun! We value our team members and strive to create an environment where everyone feels supported, empowered, and positioned for success.
Position Overview
Home Comfort USA is seeking an experienced and motivated HVAC Retail Sales Program Manager to lead and grow our retail sales program throughout the Orange County market.
This is a hands-on leadership role responsible for driving retail sales performance, developing strong partnerships, and building a high-performing team of sales associates. The ideal candidate is a results-driven leader who thrives in a fast-paced environment, enjoys coaching and developing others, and knows how to turn opportunities into results.
This position will be based out of Orange County, with regular travel to retail partner locations throughout the market.
What You'll Do
Retail Sales Program Management
- Develop and execute retail sales strategies, programs, and initiatives to drive revenue and business growth.
- Establish sales goals, performance expectations, and key performance indicators (KPIs).
- Monitor sales performance, lead generation, conversion rates, and overall program effectiveness.
- Analyze sales trends and identify opportunities to improve performance and maximize results.
- Partner with local leadership to align retail initiatives with business goals and operational capacity.
Team Leadership & Development
- Recruit, train, coach, and develop a high-performing team of retail sales associates.
- Provide ongoing training on HVAC products, customer engagement, lead generation, and sales techniques.
- Establish clear performance expectations and hold team members accountable for results.
- Conduct regular performance reviews, provide feedback, and identify opportunities for development.
- Build a positive, results-driven team culture focused on accountability, collaboration, and customer service.
Retail Partnerships & Customer Experience
- Build and maintain strong relationships with retail partners, store leadership, and key stakeholders.
- Conduct regular store visits to ensure program execution, associate engagement, and overall performance.
- Identify opportunities to strengthen retail partnerships and expand market presence.
- Ensure a positive customer experience from initial engagement through appointment scheduling.
- Address customer concerns and implement improvements to enhance overall service delivery.
What You'll Bring
- 3+ years of proven sales experience, preferably in HVAC, home services, retail, or a related service-driven industry.
- Previous experience leading, coaching, and developing sales teams.
- Proven ability to drive sales performance, achieve revenue goals, and hold teams accountable.
- Experience in big-box retail, B2C sales, or retail lead generation is a strong plus!
- Strong relationship-building skills with the ability to work effectively with retail partners and internal leadership.
- Comfortable analyzing sales data, tracking KPIs, and identifying opportunities for improvement.
- Strong computer skills and ability to quickly learn new systems and processes.
- Excellent communication, organizational, and problem-solving skills.
- Self-motivated, competitive, and passionate about developing people and driving results.
- Willingness to travel regularly throughout the Southern California market.
Work Environment & Schedule
- Based out of our Anaheim, CA location.
- Regular travel to retail partner locations throughout the assigned market.
- Flexible schedule, including occasional evenings and weekends based on business needs, retail events, and peak sales periods.
- Must be comfortable working in a fast-paced, performance-driven environment.
PAY TRANSPARENCY:
The annual pay opportunity for this role ranges $70,000-$80,000 plus performance bonus. The actual pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility.
We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.
Home Comfort, USA is an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.
